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Terms & Conditions That Shape Your Account

When you open an account with rajahoki login, you agree to a clear set of rules that protect both you and our platform.

Account registration rulesDeposit & withdrawal standardsGame play conduct expected
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rajahoki login Terms & Conditions That Shape Your Account
REACH OUT ANYTIME

How to Contact Us About Terms Questions

Team online

Live Chat

Open the chat widget in your account lobby or on this page. Our team responds within minutes during operating hours, seven days a week, to clarify any terms or help resolve disputes.

Email Support

Send detailed questions to our support address. We reply to term-related inquiries within 24 hours. Include your account number and the specific term section so we can assist faster.

Account Settings

Log into your account, go to Settings > Legal, and review the full terms document with timestamps. You can request a copy of the current version or report a concern directly from that page.

HOW WE OPERATE FAIRLY

Trust Practices Built Into Our Terms

Data Security & Retention

We encrypt your account data and payment information using industry-standard protocols. Deposits and withdrawals are logged for 12 months; account activity is retained per local law requirements. You can request deletion of non-essential data by contacting support.

Verification Standards

Before your first withdrawal, we verify your identity and payment method to prevent fraud and money laundering. This step usually takes under two hours. We'll ask for ID and proof of address; these details are handled securely and used only for account compliance.

Dispute Resolution Process

If you dispute a withdrawal or game outcome, we investigate within five business days. Live table rounds are recorded; slot results are cryptographically signed. Our findings are sent to your registered email with clear reasoning and next steps.

Cookie & Tracking Policy

We use cookies to remember your login, secure your session and track gameplay patterns for fraud detection. You can disable non-essential cookies in your Settings > Privacy menu while keeping core functionality active.

Account Access & Requests

You own your account data. Request a full export of your personal information, play history and transactions at any time via Settings > Data Export. We deliver it within ten business days in a standard format.

Policy Change Notifications

When we update these terms, we email all account holders at least 14 days before the change takes effect. If you disagree, you can request account closure without penalty before the new terms apply.

What Players Ask About Our Terms

Yes. Our terms are binding once you tick the acceptance box during registration. You receive a copy by email. You can review them anytime in your Settings > Legal section. If you have questions before signing up, our chat team can walk you through any clause.

Violations may result in account suspension or permanent closure. We review breaches individually; minor mistakes are often resolved via support. Serious violations — such as using another person's payment method — trigger immediate restrictions and potential funds forfeiture where local law applies.

You can request a withdrawal at any time. Our terms require you to play through bonus funds (if any) before withdrawing. Standard withdrawals via DANA, OVO, GoPay and QRIS process within one business day once verified. Large withdrawals may take longer due to compliance checks.

Our terms guarantee fair play and cryptographic verification of all results. If you dispute an outcome, file a claim via the Dispute tab in your account. We investigate within five working days and provide evidence — live table footage or slot seed data — to prove fairness or identify an error.

We retain transaction records and identification data for 12 months after closure to meet legal and tax requirements in Indonesia. After that period, personal data is deleted unless you request it sooner or law requires longer retention. You can request deletion confirmation from support.

Account eligibility depends on local law in your region. You must meet the age requirement set by your jurisdiction and not be in a territory where our service is restricted. We verify location and age during registration. If you're unsure whether you can open an account, ask our support team.

Refunds are considered on a case-by-case basis. If a deposit failed but you were charged, we typically refund within 48 hours once verified. Game disputes are resolved based on cryptographic proof of the round outcome. Contact support with your transaction ID or round number to begin a claim.

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