Reference

Privacy Policy at rajahoki login

Your account security and data privacy are foundational to how we operate.

Account verification dataPayment transaction recordsDevice and login activity
rajahoki login Privacy Policy at rajahoki login
REACH OUR TEAM

Privacy Requests and Contact

If you want to view, correct or delete your personal data, our support team processes requests within five business days. Email is the fastest route; live chat is available daily 09:00–23:00 Jakarta time. Write to our data officer if you believe your information has been misused; we will acknowledge and investigate within ten days.

Team online

Email Support

Send privacy requests to [email protected]. Include your account username and the specific data you want to review or change. Expect a response within 48 hours on weekdays.

Live Chat

Open the chat widget in the bottom-right corner of your account. Available 09:00–23:00 Jakarta time, seven days a week. Our team can walk you through data access requests in real time.

Data Officer

For disputes or concerns about how your data is handled, escalate to our data officer via the support form. Mark the subject line 'Data Privacy Concern' for priority routing.

HOW WE SAFEGUARD

Your Account Security and Data Handling

We encrypt all deposits and withdrawals using industry-standard TLS 1.2 or higher. Your DANA, OVO, GoPay and QRIS credentials are tokenized — we never store your actual wallet PIN or bank login.

Encryption & Tokenization

All payment credentials are encrypted at rest and in transit. DANA, OVO, GoPay and QRIS wallet details are replaced with secure tokens so we never store raw payment information on our servers.

Two-Factor Authentication

Enable 2FA in your Security settings to add an SMS code requirement on new-device logins. Cuts unauthorized access risk dramatically and takes 30 seconds to turn on.

Fraud Detection & Monitoring

Our team monitors transaction patterns 24/7. Any out-of-region deposit or withdrawal larger than your typical session triggers a verification call. We contact you via SMS before processing.

Data Retention & Deletion

Transactional data (deposits, withdrawals, game history) is kept for three years or until local law requires deletion. Non-transactional personal data is purged six months after account closure unless a dispute is pending.

Cookie & Tracking Policy

We use functional cookies only — session tokens, device recognition, language preference. No third-party tracking or advertising cookies. Clear your browser cache anytime to reset stored preferences.

Third-Party Data Sharing

We share data only with licensed payment processors (for DANA, OVO, GoPay and QRIS), our banking partner for withdrawals, and law enforcement where local law requires. Never with advertisers or data brokers.

Privacy Policy Questions

Your profile and game history are marked inactive immediately. Transactional data stays encrypted for three years to comply with regional banking law. Personal details like name and email are purged six months after closure unless there's an open dispute or withdrawal pending. You can request immediate deletion of non-essential data by contacting support.

Yes. Open a 'Data Access Request' in the Support menu, select 'Export My Data', and confirm your identity via SMS. We prepare a secure download within five business days in PDF and CSV formats. It includes your profile, transaction history, login activity and any stored preferences.

Absolutely. We never store your actual wallet login or PIN. When you deposit, your payment details are tokenized and encrypted. Payment processors handle the real credentials on separate, PCI-compliant servers. Your account only holds a secure token that authorizes future transactions.

Only our payments team and the licensed bank partner processing your payout can see your account number. It's encrypted in our system and never shared with game studios, support staff or third parties outside the payment chain. Withdrawals are verified before any data leaves our platform.

We monitor login IP addresses, device fingerprints and transaction patterns in real time. If we spot a new device login, unusual deposit size or withdrawal to a new bank account, we send you a verification SMS. Suspicious activity triggers an instant account lock. You confirm via email link and 2FA code to regain access.

Only functional cookies — session tokens, device recognition and language preference. No advertising pixels, Google Analytics or third-party trackers. We don't build a profile to sell to advertisers. Clearing your browser cache resets all stored preferences immediately.

Yes. Log in and go to Account > Profile. You can update your email, phone and address anytime. For legal name or date of birth changes, contact our support team with a government ID scan. We verify and update within two business days to keep your account compliant with identity rules.